Eligibility for Support Coordination

Unlike Plan Management, Support Coordination is not available to everyone who has an NDIS plan. Only certain people are eligible to receive the support. The funds come from the “Capacity Building” budget and it is usually expected to decrease from plan to plan as participants become better able to manage their own plans.

NDIS participants that are likely to be granted funding for Support Coordination will:

  • Be able to develop the necessary skills to navigate the NDIS independently
  • Have limited or no informal support, for example from a relative
  • Be likely to get a tangible benefit from Support Coordination
  • Be new to the NDIS or are going through a significant life transition
Requesting Support Coordination needs to be done in the initial planning meeting or a plan review. If you want Support Coordination included in your current NDIS plan, you can request an out of cycle plan review.


Requesting a plan review

If you disagree with a decision in your NDIS plan or have a change in circumstances, you can ask for a plan review at any time. Each case is considered by the NDIA. You will need to provide evidence to support your request in order for it to be approved.

If you are requesting a plan review for the purpose of asking for Support Coordination funding you should be ready with your supporting documents to have a better chance of being successful.

Gather Evidence

Gather evidence supporting the need for a review


Contact the NDIS to request a review

Submit to NDIA

Submit the request by emailing or calling the NDIA

Follow Up NDIS

It may take some time, wait patiently and follow up if necessary

Preparation is key

Most support budgets in NDIS plans will only be approved if the participant can provide evidence that they will benefit from the support, and it will help them achieve their goals.

It is important that you are prepared for your planning meeting to have a better chance of being approved for the funding you need to lead an ordinary life. Gathering evidence to back up your need for support, as well as thinking about how to word goals will increase the chances of receiving more funding in a your NDIS plan.

Inebura Support Coordinators can assist you to prepare for your planning meetings and plan reviews.

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Complimentary service to
help prepare for new NDIS plans

Inebura offers free Pre-Planning for participants and their families who are preparing for their first plan. Follow the link for more information

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Inebura Support Coordination

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Frequently asked questions

How much does Support Coordination cost?

The NDIS Price Guide lays out the maximum a Support Coordinator can charge per hour of work they do for their clients. Because their services are charged by the hour, the amount will differ from week to week and from month to month

Support Coordination funding is under the Capacity Building Budget of an NDIS Plan. For a temporary period, once this budget has run out, you may be able to use some of your Core Supports budget to pay for additional help. This temporary flexibility was introduced in response to COVID-19 and is likely to remain until September 2020.

If your circumstances have changed, or you think you weren’t approved for enough funding for Support Coordination, you can request an early Plan Review. Find out more on this page.

Can I get help applying for Support Coordination?

Yes, get in touch with us to speak to an expert about how to apply for, and get the most from your funding.


Can I get Support Coordination if I have a Plan Manager?

NDIS Participants that are likely to be approved for Support Coordination are people who are: new to the scheme, have limited support from those around them, have limited capacity to implement supports in their plan or are experiencing a life transition or change of circumstances.

Whether the participant is Plan, Self or Agency Managed will not affect their approval for Support Coordination.

What happens if I don’t get approved for Support Coordination?

If you disagree with anything in your Plan, you can request a Plan Review or lodge a complaint at any time. You will need evidence to back up your need for the specific supports you’re asking for and you will need to relate the request to your goals.

If you would like a Support Coordinator to help you prepare for a Planning Meeting or Plan Review, get in touch with us here.

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